Find out what people actually ask
Every call to the citizen office is a question the town website failed to answer. But nobody writes them down. EnaChat does.
The console's "Unanswered questions" screen keeps an up-to-date list of the questions the assistant couldn't answer from the current sources, grouped by similarity. It is the exact list of what the town website is missing, and of what citizens need to know.
This is the feature built for the day after installation: not to show off a chat window, but to close gaps. Every line is a concrete task (publish a timetable, upload an updated bylaw, clarify a procedure) or a canonical answer you write on the same screen. The next time somebody asks, the assistant will have the answer.
Four lines from the list (example)
- "When does the garden-waste truck come?": 14 questions, no source covers it → publish the collection calendar.
- "Can I pay property tax in instalments?": 9 questions, the source is out of date → update the fee page.
- "Swimming pool hours in August": 23 questions, answered with sources → no action, this one works.
- "Do I need an appointment to register?": 7 questions handed off to the office → add it to the procedure page.
Illustrative example with made-up figures.
The dashboard a councillor can show in the plenary
- The month's conversations and out-of-hours use (proof of the 24/7 service)
- Share of answers with cited sources
- Hand-offs to a person
- Top topics and the language of each conversation
Want to see it with your own town's content?
We'll set up a demo with your council's real bylaws and procedures.
Book a demo- €290/month excl. VAT
- Within the Spanish minor-contract threshold
- No lock-in