It answers citizens at any hour from your council's official documents. When it can't find the answer, it says so and passes the question to the citizen service office.
A question the sources can answer, one they can't, and the list of what people ask that the website doesn't answer yet.
Sources
We connect the official sources you choose and read them again every night, so answers don't go stale.
Hand-off
If the sources don't cover the question, the assistant says so and passes it to the citizen office, which sees it in the console and gets it by email.
Coverage
The console groups the questions the assistant couldn't answer by topic. Add a canonical answer and from then on the assistant cites it.
A <script> tag in the town website's template, whatever the content manager. No IT project.
The assistant also has a page with the town's name and colours, which can live on its own domain.
The interface is in Catalan, Spanish and English. People can ask in any language, and quotes stay in the document's language.
The "Automated assistant (AI)" notice sits in the header from the first message and every answer carries an "AI" mark, as Article 50 of the EU AI Act requires.
The chat only keeps the conversation id in the browser. The town website needs no consent banner.
Conversations are deleted automatically after 90 days. We don't store IP addresses.
Try any question before opening the assistant to the public and see which passages from which sources it used to answer.
If a month goes over the included usage, it answers with the canonical answers and passes the rest to the office. We never bill extra usage.
<script src="https://app.enacast.chat/v1.js"
data-town="vilademo" data-key="…" defer></script>One flat rate per council, with setup, sources, the console and support included. Large towns, multi-site councils or special needs get a specific offer.
Pricing and how it fits the procurement file →€290 /month
excl. VAT
€3,480/year
It only writes from the sources you point us at, and an answer without citations automatically becomes "I don't know". When an answer is wrong, it is almost always because the source is wrong or out of date: fix the source and the answer changes. You can review every conversation in the console.
The "Talk to a person" button is visible from the first message, and the citizen office's phone and hours sit at the foot of the chat. Questions the assistant can't answer go to the office, which sees them in the console.
Shared assistants answer what is the same everywhere: how a generic procedure works, what a digital ID is. None of them knows your recycling centre's hours, your terrace bylaw or your festival calendar. That is exactly what EnaChat answers, and it sits alongside the free services without replacing any of them.
You only paste a <script> tag into the site template. If you don't have that access, the assistant has its own page with the town's name and colours, and you link to it from the menu.
Days. Indexing a small or mid-size town's sources takes minutes to a few hours; the real time goes into agreeing with you which sources are in scope and where hand-offs go.
You remove the tag from the website and that's it: no lock-in, no penalty. We then delete the town's data.
We'll set up a demo with your council's real bylaws and procedures.
Book a demo